FirstAssist Services employs a multilingual team of highly skilled and experienced professionals who provide travel and medical assistance services required by today’s business traveller.
We have customised the services we provide to protect the health of business travellers, expatriates and other employees on overseas assignments.
When a business traveller falls ill, suffers an accident whilst overseas or requires any other travel or medical-related help, our dedicated in-house teams of doctors, nurses and case managers are on hand 24/7.
These highly experienced specialists provide business travellers with the highest quality of advice, support and assistance and an immediate response including emergency evacuation and repatriation.
FirstAssist supplies these services to:
- Companies and organisations covered by a business travel and expatriate healthcare insurance policy - FirstAssist provides assistance to the employees and their dependants covered by the insurance policy
- Companies which choose to self-insure
Our services are designed to meet the needs of organisations operating in all sectors, anywhere in the world. We provide these services to companies ranging from multi-nationals to SMEs. Examples of the different sectors and types of organisations we serve are:
- NGO’s, charities and relief agencies
- Oil, gas and mining
- Utilities
- Construction
- Telecomms
- Film production
- Government bodies
- Services and financial industries
Our comprehensive range of international assistance services include:
- Pre-travel advice
- 24/7 Emergency medical assistance worldwide
- Medical case management
- Payment of medical and other bills
- Medical Evacuation (medevac) by air ambulance
- Repatriation and Patient transfer
- 24/7 Security assistance and advice
- Mass casualty evacuation
- Contingency planning
- Remote site assessment and set-up
- 24/7 Travel advice, support and information services
The FirstAssist operations centre is staffed by the highest calibre of specialist personnel who provide 24 hour response and a high quality service with cost-effective case management.
The in-house team consists of doctors, nurses, counsellors and solicitors, who deliver our market leading range of referral, advisory and medical case management services.
Our resources include:
- A medical team specialising in aviation medicine
- A dedicated repatriation team
- An additional bank of doctor and nurse escorts covering a wide range of medical specialties
- In-house medical equipment and pharmaceuticals including our own specialist medical equipment specifically designed for aviation medicine
- A multi-lingual assistance team responsible for case management, logistical arrangements and repatriation
- Qualified counsellors, specialists in the provision of trauma and bereavement counselling
Patient safety is our primary concern – therefore our clients are assured of receiving the best and the most appropriate treatment. By employing our own in-house medical staff and owning necessary medical equipment, we have greater control and flexibility when arranging patient transfers and repatriations.
Other assistance companies have multiple operations centres and either own, or operate clinics and air ambulances. We believe this creates an expensive and high maintenance infrastructure, and that the only way of delivering the best medical care is by not owning or having any financial interests in air ambulances, hospitals or any other suppliers.
FirstAssist is therefore free to choose the most suitable providers, the best course of action and thereby deliver the highest level of quality and quickest emergency response times.
FirstAssist was a founder of the International Assistance Group and is the only UK member of this 30-strong international group of assistance companies.
The International Assistance Group provides FirstAssist with a comprehensive international network, facilitating access to local expertise, vetted hospitals and suppliers, shared networks and a greater purchasing power worldwide.
Our dedicated multi-lingual case management team handles thousands of medical cases and patient transfers annually. To obtain advice and help business travellers just need to get in touch with our 24 hour international operations centre.
FirstAssist is a leading provider of health and wellbeing services including: