Managers and HR departments also have access to our legal and counselling teams should they need to discuss issues or concerns relating to their responsibilities and accountabilities as managers.
This element of the EAP service provides 24/7 access to the telephone services, for guidance and support on identifying workplace issues and timely effective responses to such issues. Whether that’s through counselling to deal with the emotional aspects of managing people, or legal advice to supply vital information when dealing with an employee, or a tricky scenario, your management can be assured of round the clock advice, information and support.
This service provides support and reassurance for employees and employer alike. Our experienced team of occupational health advisors are able to offer practical help and advice on health issues that impact on work and any work issues that impact on health.
The advice service will provide guidance, advice and information on aspects such as health screening, work-related health problems – DSE, upper-limb disorders, stress, short-term and long-term absence problems, return to work programmes and infectious diseases.
Staffed by our in house team of solicitors, this service provides advice and information on employment law, human resources issues, policies and procedures.
Our specialist HR/legal team can help you to assess existing or create new policies and processes to ensure they reflect current legislative and regulatory requirements.
FirstAssist has developed tried and tested training courses for management that enable both personal wellbeing enhancement and organisational performance improvement.
Our management workshops usually last one day but can be tailored to suite the organisation in terms of content and delivery.
Courses include:
- Managing absence
- Resilience
- Stress management
- Work life balance
- Managing attendance
A variety of different training sessions are also available to help managers and/or employees improve their skills and deal with what are often challenging issues. These are available in either one or half-day formats and can cover subjects such as:
- Breaking bad news
- Crisis Management: first response
- Crisis Management: taking care of self and others in a crisis
- Communication skills
- Harassment and bullying in the workplace
- Issues around work/life balance
- Managing change
- Managing conflict in the workplace
- Managing difficult calls – call centres/remote workers
- Recognising stress in the workplace
- Stress awareness workshop – managers/employee
- Stress management workshop - managers/employee
- Managing bereavement
BusinessCare gives smaller businesses the kind of help and resources you’d normally only associate with PLCs. It gives instant access – 24/7, 365 days a year – to expert telephone advice and online information on employment, tax and legal issues, health & safety and employee wellbeing.
The key features of BusinessCare include:
- 24 hour professional legal and occupational health telephone advice and support
- Online business manual, downloadable checklists and policy documents
- Quarterly newsletters
- 24 hours a day, seven days a week
Key benefits of BusinessCare:
- A risk management package which allows for a better run business
- 24/7 telephone access to qualified professionals on law, employment, health & safety, tax and VAT and occupational health – the annual cost works out at less than two hours payment of a professional’s time
- Saves money – tailor-make documents to individual style in BusinessCare – just import company logo
- Saves money – no need to employ highly paid professionals
- Gives your company the ability to purchase large company benefits at small company prices
- Regular news updates to keep businesses up-to-date with changes in legislation
- Stress and occupational health issues – these will help businesses to comply with their duty of care towards your employees and could help avoid stress claims and reduce sickness absence
- Online access to the most up-to-date information and news