The ever-increasing pace of business life and the growing focus on a performance culture means a high level of pressure on employees, which can have a direct impact on business performance.  This in turn, means the pressure on employers to provide a supportive and healthy working environment has never been greater.

FirstAssist’s comprehensive EAP is available either as a fully integrated package, providing maximum benefit to organisations and their employees, or on a modular as-required basis.

It is usually formed of the following components:

• Telephone Counselling
• Face to Face Counselling
• Legal and Financial Information
• Online Health and Wellbeing Portal with 24/7 Medical Advice
• Managerial Support

All of our services are true 24/7 telephone services provided by our own, in-house professionals.  We’ll tailor our services to meet your specific requirements, taking a consultative approach to identify and meet your organisation’s individual needs.

Dedicated Account Management and Strategic Management Information
At FirstAssist, we realise the importance of developing and maintaining personal partnerships with our clients.  From implementation and launch of the service, to the regular management information reports you will receive regarding usage rates, our dedicated Account Managers offer a single point of contact, providing proactive management, and expert consultancy.

Quality Assurance
We pride ourselves on offering the highest level of service quality, assured through the quality of people we employ and our exceptional clinical governance infrastructure.  It is also reflected by our various memberships and accreditations which include:

• British Association for Counselling and Psychotherapy (BACP) accredited counselling service
• ISO 9001:2000 quality accredited telephone advice services
• Registered provider status with the Employee Assistance Professionals Association (EAPA)

An Integrated Solution
FirstAssist can offer unique integration of your EAP with other health and wellbeing services to provide a truly innovative approach to employee wellbeing.

These services include:

• A tailored wellbeing and absence management programme to record and monitor absence, with direct referrals through to your EAP
• Access to fast track treatment for psychological conditions through our vocational rehabilitation services, during and following longer term absences
• Access to occupational health professional case managers, to manage employees back to work in a timely and cost effective manner

For more information on the elements of our award-winning EAP, please download our brochure here.