FirstAssist Services has been providing worldwide emergency medical assistance to individuals and organisations for over 20 years. We employ a multilingual team of highly skilled and experienced professionals who provide travel and medical assistance services.
When a policyholder falls ill, suffers an accident whilst overseas or requires any other travel or medical help the FirstAssist in-house teams of doctors, nurses and case managers are on hand 24/7.
These highly experienced specialists are always there to provide policyholders with advice, support, assistance and an immediate response including emergency evacuation and repatriation.
Our comprehensive range of international assistance services include:
- Pre-travel advice
- 24/7 emergency medical assistance worldwide
- Medical case management
- Payment of medical and other bills
- Medical Evacuation (medevac) by air ambulance
- Repatriation and Patient transfer
- Mass casualty evacuation
- Contingency planning
- Remote site assessment and set-up
- 24/7 advice, support and information services:
- Emergency legal referral
- Non-medical curtailment
- Drug and prescriptions replacement
- Lost or stolen passport/document assistance
- Emergency cash advance
- Luggage assistance
The FirstAssist operations centre is staffed by the highest calibre of specialist personnel who provide 24 hour response and a high quality service with cost-effective case management. The in-house team consists of doctors, nurses, counsellors and solicitors, deliver our market leading range of referral, advisory and medical case management services.
Our resources include:
- A medical team specialising in aviation medicine
- A dedicated repatriation team
- An additional bank of doctor and nurse escorts covering a wide range of medical specialties
- In-house medical equipment and pharmaceuticals including our own specialist medical equipment specifically designed for aviation medicine.
- A multi-lingual assistance team responsible for case management, logistical arrangements and repatriation
- Qualified counsellors, specialists in the provision of trauma and bereavement counselling
Patient safety is our primary concern – therefore our clients are assured of receiving the best and the most appropriate treatment. By employing our own in-house medical staff and owning the necessary medical equipment we have greater control and flexibility when arranging patient transfers and repatriations.
Our dedicated multi-lingual case management team handles thousands of medical cases and patient transfers annually. To obtain advice and help, policyholders just need to get in touch with our 24 hour international operations centre
FirstAssist was a founder of the International Assistance Group and is the only UK member of this 30 strong International group of assistance companies. The International Assistance Group provides FirstAssist with a comprehensive international network, facilitating access to local expertise, vetted hospitals and suppliers, shared networks and a greater purchasing power worldwide.
FirstAssist is not owned or controlled by an insurer, and therefore has no interest in the supply chain. Patient safety is our primary concern at all times, so you can be assured policyholders get the best, most appropriate treatment. Our teams pay close attention to the standards and costs, ensuring the delivery of the highest quality services.
Whether it’s an incident or medical problem affecting a group of policyholders, an organisation or tour operator e.g. coach crash, hotel fire, terrorist attack or natural disaster, our major incident team can be mobilised. This team consists of our most senior and experienced operational, medical and counselling staff. It is on stand-by 24/7.
Our detailed procedures cover all aspects of assistance including instruction of International Assistance Group agents, liaison with the authorities and the media where necessary. We also work in partnership with many organisations helping them prepare contingency plans, agree processes and carry out training and tests.
Each major incident is unique and requires a rapid and individual response to events. We have the people, the systems, the experience and the technology in place that allows us to meet these challenges.
FirstAssist is a leading provider of health and wellbeing services in addition to a range of round-the-clock advice information and support services.