The company operates from two sites, Hinckley, in Leicestershire and Purley in Surrey, and currently employs 400 people. A number of the operations within the company deliver a 24 hour service, 365 days of the year. In addition to the operational teams, the business is supported by teams responsible for sales, HR, finance, IT and premises management.
FirstAssist has the following quality accreditations and professional memberships:
- ISO 9001:2008 quality accredited occupational health, telephone counselling and legal advisory services.
- Investor in People
- Good Corporation member
- British Association for Counselling & Psychotherapy (BACP) accredited counselling service
- Employee Assistance Professionals Association (EAPA) organisational member
- Case Management Society of the UK (CMSUK) organisational member
- Association for Counselling at Work organisational member
- Law Society accreditation for training
- International Assistance Group (IAG) founder member
In addition to the accreditations and memberships above, we ensure that our employees are contractually bound to observe the rules and codes of practice of their relevant professional body.
Working at FirstAssist means more than just a job. You can be satisfied in the knowledge that you are really making a positive difference in people's lives.
Our people are very valuable to us, and we continually improve on our service by offering in house training and support professional study where relevant to the role to ensure that they are responsive to our clients' needs.
We look for highly skilled people with high level qualifications and experience in their chosen fields.
We recruit for people in the following roles and locations:
Hinckley, Leicestershire
- Administration and support staff
- Call centre assistance staff
- Counsellors
- Customer service advisors
- Legal advisors
- Occupational health and rehabilitation specialists
- Sales professionals
Purley, Surrey
- Administration and support staff
- Claims assessors
- Customer service coordinators - with specific opportunities for multilingual speakers
- Medical professionals
- Occupational health specialists
- Sales professionals
For staff, FirstAssist create the environment for the ideal work / life balance, bringing a sense of security and wellbeing.
Our excellent benefits package includes:
- Non-contributory stakeholder pension scheme, with employer contributions up to 9.5% of annual salary
- 25 days annual leave and bank holiday entitlement (full time equivalent)
- 4 x death in service benefit
- Family friendly policies
- Access to a 24 hour Employee Assistance Programme
- HMRC approved childcare voucher scheme
- Professional education policy and support
- Discounted private medical insurance
If you'd like to find out more about any employment opportunities at FirstAssist, email us at corporate@firstassist.co.uk.
FirstAssist is an equal opportunities employer