Ease of Use

Making a referral to FirstAssist is simple. 

You can instruct us:

• By Email using our downloadable referral form
• By Telephone 24/7
• By fax
• By Post
• Existing clients can use our on line referral service

Clinical Excellence

FirstAssist only use senior medical and vocational case managers with a track record of deliver­ing cost effective rehabilitation programmes

Quality Standards

FirstAssist is committed to the delivery of quality case management services by applying best practice standards

• FirstAssist has ISO 9001:2008 accreditation for our rehabilitation service
• We are corporate members of the Case Management Society of the UK (CMSUK) and Vocational Rehabilitation Association (VRA) applying their standards in our business
• FirstAssist adheres to the Bodily Injury Claims Managers Association (BICMA) rehabilitation standards
• All Insurance litigation related cases are handled in accordance with the Rehabilitation Code of Best Practice

Clinical Governance

FirstAssist’s Chief Medical Officer, dedicated clinical governance and clinical supervision manager’s work with our senior clinical staff to continuously review our clinical standards, use of best practice, processes and performance.  The Clinical Governance Manager is also responsible for clinical audit of FirstAssist case managers.

Client Support

We believe that a successful service provider should work in partnership with clients to ensure needs are understood and objectives are aligned.

 The key pillars of this approach are:

• Implementation
  Before we begin working with you we will ensure we understand your requirements through a structured implementation process. We have a dedicated implementation team responsible for new client launches. The scope of the implementation and resources used is tailored to client need.
• Account management
  FirstAssist has a dedicated account management team to support our clients. They are the ‘voice’ of the client within FirstAssist and are focused on ensuring the highest standards of delivery.
• Performance measurement
  FirstAssist always works within a framework of agreed key performance indicators and service level agreements.
• Management information
  Our sophisticated case management IT platform provides ‘intelligent’ information on which our customers can base business decisions.
  We can benchmark performance and outcomes allowing much wider analysis at a case and strategic level.