FirstAssist provides telephone counselling services 24 hours a day 365 days a year, provided as a stand alone service or in conjunction with our other telephone advice and assistance services.

Our in-house team of qualified and experienced counsellors work with a wide range of issues, including (but not limited to):

• Emotional problems
• Work related issues
• Stress
• Relationship difficulties                                    
• Bereavement
• Family difficulties
• Anxiety                                                               
• Debt

Key Benefits
Adding this service onto your propositions is a cost effective way of providing your customers with 24/7 access to professional support and advice.

Benefits include:

• Increased credibility and enhanced reputation
  In times of financial difficulty, there couldn’t be a more appropriate time to introduce this type of service.
• Product differentiation
  Adding additional services such as counselling to your product suite will help to differentiate them from others in the marketplace
• Increased profitability and income generation
  Happier customers tend to be more loyal, and it could also help with new business acquisition
• Improved customer value and relations
  Adding on a service designed to look after the health and wellbeing of customers will promote your relationship and add to the perceived value of your product
• Healthy people = a healthy business
  For insurance companies in particular, this could mean decreased illness and long-term disability claims volumes submitted due to ill health, leading to reduced claims handling costs and ultimately, claims spend.

Tailored Solutions
If you would like to offer a unique type of counselling or branded services we can provide solutions to fit your needs and requirements.

Quality Assurance
FirstAssist is one of the leading health and wellbeing providers in the UK, and as all our services are quality assured, you can trust us to provide on-going reassurance to your customers whenever they need it.

We provide a British Association for Counselling and Psychotherapy (BACP) and ISO 9001:2000 quality accredited service, illustrating the quality of the people we employ.  Each telephone counsellor is a direct employee of FirstAssist and is trained to Diploma in Counselling (or equivalent) as a minimum qualification with at least two years post-qualifying clinically supervised, counselling experience.

All telephone counsellors are subject to formal monthly clinical supervision as well as having 24 hour access to a clinical supervisor in times of particular need.